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Microsoft Corporation Message Board

  • colorado_dude4u colorado_dude4u Nov 18, 2012 10:37 PM Flag

    Support experience

    Today, I finally called MSFT support directly after trying to get windows update to work on my Vista (SP2) Sony laptop. It hasn't worked since I had the hd replaced and had a backup from the recovery disks.
    I tried all the troubleshooting stuff online to no avail....
    Anyway, it took me over an hour to get someone live and then they had to transfer me to a real "technician"...OK fine...another 20 minutes finally this guy comes on from the Philippines (where else right?) and his accent is heavy and the line quality poor.A few minutes of conversation and then he tells me it will be 99 bucks for any real support or he could email me some additional links. I said fine. Now, 6 hours later still no email. But I have a case number at least.
    Anyone else find going through MSFT tech support to be a real pain and seemingly fruitless?
    This company has some real problems and this appears to be one of them. And no, I'm not an Apple user bashing softie just relaying my frustration and disappointment.
    I may well end up taking the laptop back to shop that installed the new hd if this route doesn't work.

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    • "Technical Support", the curse of the internet world. They think they can just hire some "call center", "TRAIN" them by giving them a list of answers to common questions, and the staff, typically clueless females, don't understand what they are dealing with.

 
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