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Nelnet, Inc. Message Board

  • _Southernwind_ _Southernwind_ Jun 30, 2005 10:52 AM Flag

    Very Poor Customer Service

    NELNET is servicing my student loans, and I am shocked by their poor customer service. Their websight is hanging up when I try to make a payment, and their phone lines have been so busy that I've been unable to contact them for several weeks now. I've sent multiple emails requesting support, and the service has been substandard. If their performance in collecting account receivables is any indication on how they run the business, then I would suggest that you immediately liquidate any investment that you have in the firm.

    NELNET Student loan service stinks!!!!

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