A tree rots from the inside out, starting as just a little spot eventually growing to where the monarch of the forest is brought down even though it may look healthy on the outside. Simply ingnoring the situation will not make it go away. Your hypocrisy to the plight of Allstate employees losing their job security and rights is nugatory. You know how to take care of the employee "rift" You take care of your employees and your employees will take care of your business, they will respect you for the compensation and work hard and efficient, that builds loyalty and a great company. You treat employees like throw aways-you use them and lose them and the business which is built and sustained by the employees will suffer and fail. The golden parachute leaves will float but the tree will fall As to substance of customer satisfaction I again go back to the 20 per cent factor that are unhappy with this companys service. If my service based business was that bad it would fail. We are lead to believe that we should except that 20% is good, but that is an awful lot of people who lives are severly impacted. I don't know of any business that would except that success rate in such an important area of trust. Would you even keep your pool cleaner if 2 months of the year your pool was dirty, would you fly if 20% of the time you crashed. We need better standards for insurance. The company needs to make money from satisfied, properly compensated workers and policyholders who are satisfied from fair treatment. Do this and business will explode with profits. Or they can stick to hookem and crookem and we see the results of that. Your blinded by one way or no way, things change and evolve, you have to fix the problems with your grove, if you don't see problems you will when the tree hits your head. Don't be so harse on individuals, does no good. Remember this was a great company and could be again, help it be that way.