If you think that being nasty is going to intimidate anyone here you then you better get a life. The KGB tactics are what has got the company to the problems that it has today.
Regardless of who is doing the work the agents are bearing that cost today. Without agents those costs would be shifted to the company resulting in no savings.
By the way what is wrong with drinking a cup of coffee? Do you think that the independent agents that sell Heritage or CNA insurance drink coffee? Are they answering the phones or is their support staff?
Your attitude toward the agents reflects the unwarranted petty hate that many managers feel toward the sales force. You write about working together and then you post this hostile note showing your true feelings.
This is our company too. We want it to succeed as much as you do. But we are not going to stand around and fiddle while Allstates top leadership crashes and burns. It seems that either management needs to change direction or leave. Until then the agency force will continue to speak its mind.