analyst with MER was on CNNFn discussing
hurricane affects and ALL, current damage estimates are
1-5B, may affect 3Q
just released bulletin stating Floyd would cost
the entire insurance industry less than $500 million.
With a 12% market share, Allstate's loss will be less
than $60 million. All will make that up on the
handling of flood claims for the Nat'l Flood Insurance
Program. Reason stock was up yesterday and today. Should
move up nicely from here unless market continues to
nonobadpony: you made several valid points in
your reply to me. I was referring to the longer
tenured agents who have a vested interest in renewals.
Many of them simply work part time and collect income
well over low 6 figures. They are for the most part
not willing to do the hard work necessary to cross
sell their large books.
I agree with you on
your other points, especially the fat in the back
I thought it was interesting to see how many
high-level execs sold large amounts of stock in the past
year or so. See the insider link. Rick Cohen, Mick
McCabe, Casey Sylla, Frank Pollard, Bob Gary, Ed Young,
Ron McNeil. These guys each sold hundreds of
thousands of dollars, or even millions, of Allstate stock
in the past year, with stock prices ranging from 35
recently to mid-40s further back. So are they disloyal, or
just smart? And what does that say about Choate and
Liddy, since they apparently haven't sold. Loyal, or
just dumb? It is possible that they were smart enough
to hedge with options/derivatives in ways that don't
require insider reporting.
As for the recent message
that suggested employees don't care, think again.
We've got a lot of $$ invested in our profit-sharing
plans. And it isn't so easy for us to sell. What is it
that employees are supposed to do about it,
I'm sure this will lead to a round of cost-cutting
(already got hints of that), ignoring the impact that will
have on customer satisfaction.
THANK YOU Doctrins1! Obviously MKA did not get
her position at ALL because of her college education.
My 10 year old can figure out that good business is
to train someone to do the work and then both of you
do it. If there is 1 person doing 20 apps per month
and they hire someone else (that is good) and the new
person does 20 apps per month it doesn't mean that only
20 apps per month get done. DO THE MATH MKA!
I am that Kelly girl you talk about and let me set
you straight on a couple of things. First, my agent
and I kick *** together. Second, my agent doesn't
drink coffee, I do. Third, I do alot of business for
our office. If your education has taught you enough
to read this posting, then you might just see that
my agent and I work together. To do twice as much.
I. E. more profit for the agency. I. E. bonuses for
the agent. I. E. raises for me. Heres a little math
quiz 1 good agent + 1 good support staff =
Answer: 2x the business!
Thanks to all the good
agents out there who did spend their time and money to
train people like me. It is all of us in the field that
kick *** not MKA. Maybe someone could take him out to
the field, and abandoned one, in the middle of the
bonnies. Just a thought.
Please, Please MKA... come to my office for a few
days work with real customers and our ALSTAR joke of a
computer, and just see what the real world is like. I will
be happy to train you since the majority of AM's
don't even know how to turn ALSTAR on.
You kind of
remind me of the way our "Upward Communications"
meetings are held. "Don't tell us what is going on... just
listen! Because, we already have all the answers".
That was exactly my point! How can the judge find
against us on all counts and someone not be aware before
that there was a problem. Are our attorneys so
blind-or are they marching to higher directives-whatever
the cost? And that is the 5% of which I speak~!The
same tunnel vision goes for the letters we send saying
the "customers" do not need attorneys. We may be
totally on target from our perspective-but when in state
after state, we piss off not only the judges, but the
Attorney Generals, perhaps we should reconsider our
position. But NO-WE CHARGE ON as if we are winning the
battles and now going to take the war!!!
PatnHanna there are certainly agents who are
writing 3 autos a month and these people are eating our
collective lunches. I have a feeling they will be dealt with
before the year is done. I am aware of several 20 years
agents with 800 accounts, ALL has been too kind to these
folks, but they need to use wisdom to not run off the
worker-bees when they evict the drones.
I have had 9
different managers in the past 15 years so I may have seen
front line management in a broader perspective that you
have. You have mostly just observed yourself. I think
you may agree there are managers who produce at a
rate comparable to 3 cars a month. In the past an
MSM/AM worked on the premise that "in five years you
will have the market you deserve". The most successful
managers were the best recruiters and these folks have had
a free ride on their past achievement. The
management version of "build then maintain". I am not
confident in ALL's ability to identify the hard working
With all due respect to your years of
service, the AM/MSMs who have brought the most value to
the field are those who have recently been successful
agents. With each passing year a managers perception of
what the agent job is all about becomes more and more
disconnected. This is not a slam, and I doubt you would argue
with me on this. At least some part of your
understanding of the agent job is based on how things were in
1983. The removal of the Alstar system from MSMs was a
step in the wrong direction, but even so the entire
"system" that is Allstate cannot be understood without
getting your hands dirty.
I believe your job will
change as much as mine in the coming years and the value
you can bring to me will depend entirely on how much
time you and your peers are willing to spend in the
trenches. I assume you enjoyed your 5 weeks of vacation and
weekends as well as your personal holidays. As you are
entitled. My sincere suggestion would be that you set up a
vacation schedule and cover your agents while they
vacation. You will rediscover the highs and lows of front
line service, while learning more about what your
agents strengths and weaknesses are than you ever
learned with the futile ADP process.
Sitting in the
office waiting for the phone to ring won't work for
either of us, we're in this together after all.