Constant changes to her UAL reservations. To make a long story short she eventually flew DAL to ATL and on to IAH.
The outcome from her experience was that UAL was very poor in service and information. LCC was her second choice but couldn't make connections. Service and employees were helpful.
DAL on the other hand was outstanding per my wife.
As per my own experience on DAL, it has always been my favorite airline during my travels domesticly and overseas until they lost there way a few years ago. I contribute that to our horrible resession.
All the airlines suffered. CAL became my favorite after DAL lost their way. UAL was never my pick for travel. It seemed that all the employees had a chip on their shoulders when I was forced to fly them.
My wife is a senior citizen and she confirmed my feelings toward UAL. Maybe CAL can help them but I doubt it.
Thanks DAL for being the airline I always trusted and bringing my wife home.
I hope that LCC can get AMR back on the path to good service as well. AMR was just as bad as UAL.
P.S. I'm invested in all the airlines mentioned. Most in DAL "