He is a smart guy and a strong leader who guides his people rather than sit on their shoulder doing their job. He had the courage to do some different things at the company and understood that the culture needed to change. I think many of the problems the company faced had to do with the complex infrastructure (too many claims platforms, data warehouses, etc.) that should have been standardized years ago, and long before Wayne joined the company. I think he could do a great job, but think the company will go outside. And Ken Goulet is not the right guy for the job, at all!