galat: Oh come on galat more of the GPC spin. Show me a Rep that has the Product and Technical knowledge on 20+ lines to answer questions at the dealer level and I will show you someone that doesn't work for GPC. Diamond has it right the Reps are here to sell to the NAPA Jobber, not sell or service at the dealer level, and as for your comment about "neting down" the price when does the extra discount leave GPC books and end up as a discount for the Jobber? ps. orly is O'Reilly Auto Parts,competitor in Midwest.