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Barnes & Noble, Inc. Message Board

  • ibdtrader ibdtrader Aug 29, 2006 10:04 AM Flag

    Ok, now I'm aggravated with

    On Aug 18th I placed an online order with BKS. As of today (11 days later), only the billing info has been received by the UPS and no delivery as of yet. As a shareholder and a customer, this is Unacceptable service. Any order I ever placed with AMZN never took longer than 7 days (including weekends).

    BKS need to fix it's online order processing after the sale.

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    • this is what you get from a clueless and badly run business...stay with AMZ they have been selling on line successfully for years...long before BN. Stay with the leader

      • 1 Reply to akkiu333
      • OK, I don't know about your particular situation, but every time I've ordered from them, it's been to my house in a max of 2 days. Normally it's the same or next day. To be up front, I do live in Manhattan and they deliver here faster than anywhere else.

        I also have 2 outstanding electronics orders from Amazon. And I do mean amazon, not one of their partners, and it only shipped today... which wouldn't be too bad except I ordered it last Fri. I took part in their "Super Saver" shipping, which might be code for really really slow.

        My point is, I understand your situation as I'm there right now (with Amazon), but I think that happens with any online retailer. My own opinion is that B&N does a better job than most.

    • lnhirst Aug 29, 2006 10:18 AM Flag

      We'll give you a "C+" for the imaginative creativity.

      • 1 Reply to lnhirst
      • And I'll give your reply an F. My order number is BN80934### processed on Aug 18, 2006. If you're a insider, you should be able to verify this as valid rather easily. But alas, that still doesn't get my order to me any faster. 11 days (and counting) for in-stock items is unnacceptable service. Oh, and I tried calling BN customer service, that was a waste of my time. I was simply told the order has been received and processed.

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