And I'll give your reply an F. My order number is BN80934### processed on Aug 18, 2006. If you're a BN.com insider, you should be able to verify this as valid rather easily. But alas, that still doesn't get my order to me any faster. 11 days (and counting) for in-stock items is unnacceptable service. Oh, and I tried calling BN customer service, that was a waste of my time. I was simply told the order has been received and processed.