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AutoZone, Inc. Message Board

  • newtexasazr newtexasazr Mar 3, 2004 7:49 PM Flag

    You reap what you sow

    Reality is here now. AAP & ORLY both up. AZO, AAP, ORLY all sit on the same block in 90% of locations.

    This is the result of greedy upper mgmt -
    1. Customer service sucks
    2. Stores look like crap
    3. Employee retention is gone
    4. Morale is in the tank

    WHY? Because the biggest expense cut over the last 2 years has been in-store payroll.

    1. No one to help the customers
    2. No one to keep the store up to date
    3. The good employees can't stand the way the stores are forced to run now.
    4. Efforts are futile

    SortNewest  |  Oldest  |  Most Replied Expand all replies
    • YES!!!! I worked for AZO for two years, and you hit the nail on the head! They jack all the good people around till they quit, then hire two people that don't know s**t for less pay!

    • You should disclose the reason why you are pumping CREB. You posted here a few months ago and never responded to replies. CREB has problems, what is your relationship??

    • If you like AZO, then you may also want to check out CREB.

      Champion Parts, Inc.(CREB) remanufactures and sells replacement fuel system components (carburetors and diesel fuel injection components), air conditioning compressors and constant-velocity drive assemblies for a variety of makes and models of domestic and foreign automobiles, trucks and marine applications.

      Sales & revenues are growing.......

    • Well I agree if au, ag, oil, cu, rubber, all keep exploding there is no doubt supliers with have to increase prices. The thing is azo can increase prices too, they just have to be less than pep boys.

    • C'mon, Tex, tell us how ya really feel! :)

      Good to "see" you again. I pop over to this board once a week or so, and am amazed at the lack of "old timers". If the difference in active posters' names in any way correlates to employee turnover, they have a MAJOR problem. I guess people are finding out as you and I did that there truly is "Life After AZO".

      I still have friends at AZO that are thinking that maybe this is just a rough time and that things will shake out eventually. I don't think so. The 40 Headed CEO has defined the direction this company is taking and I don't see it changing any time soon.

      Anyhow, are you still in the retail sector? I am, and although I still encounter problems that are inherent to the business, the support we receive from corporate is much more realistic than AZO. Contain costs when possible, but TAKE CARE OF THE CUSTOMER - AND YOUR TEAM. "Whatever it takes"......

      "Talk" to you soon.

      Witt.

      • 1 Reply to wittdjrman
      • Yeah I still have a lot of friends at AZ also, and they are feeling the pain of corporate "cost savings". I stayed in retail also... It is still fun to help out customers. I am no longer in the automotive field though. Wow, what a different world it is outside of automotive retail. I am really enjoying it, and quality of life is much improved. I still wish AZ would get it turned around. Hopefully someday the top guys will realize that what made AZ what it was in the past, and could be again is "Autozoners always put customers first" - "We know our parts and products" - "Our stores look great" - "And we've got the best merchandise at the right price".

        It is a shame that this no longer exists (at least in most parts of Texas)

        I talk to AZ folks every week, and I still wish them the best. It's not the folks in the stores that are the problem. They are doing everything they can with the "cost saving" leftovers that they have to work with.

        See ya

    • That's interesting, I've been to a few stores in the northeast talking to employees. They, in general, like the company, are very happy with the benefits package and seem OK about the situation. However, I did notice that customer service is not what corporate claims it to be. I've never been approached with a "can I help you" or "did you find everything you need". I think employee training has something to be desired. They should take lessons from Disney Stores. Also, the conditions of the northeast stores were not outstanding either. Hopefully the "sprucing up" team gets to these stores.

 
AZO
569.21+1.71(+0.30%)Nov 21 4:03 PMEST

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