You know there is a purpose for everything that happens. The only differance is if you can it into a positive. Well the positive is around and before you say something negative about someone, check out facts. Looks like Tex don't know quite as much as he thinks. So go have more fun selling your parts, must mean your in a lower position where you now have to sell parts instead of just advising.
And if "smoking" in front of the AZ store is the only thing you want to say about the store then don't bother. It is really stupid that customers can stand and blow smoke in you face while you wait on them but you have to step outside. Then are some really great rules huh?
Anyone worth there salt in business mangement knows full well that image is nearly as important element of the equation as execution of the tasks themselves. In today's world, it is easier to gain consumer confidence when good image and a quality product and service are delivered in unison.
As a shareholder, I would expect management to have policies to ensure that these goals are met.
Caertainly you felt strong enough to discuss your issue, and yes your experience is certainly meaningful, but as long as the path of customer service is paved to ensure remedy, and theat remedy was made, only then is the execution of the plan succeessful.
To an extent, I think your point and my point are in agreement.