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Southwest Airlines Co. Message Board

  • jimbucks jimbucks Jan 9, 2013 9:27 AM Flag

    New policy -- I don't like it.

    As a business traveler my plans often change, and changing to an earlier flight used to be simple. Not anymore. Now Southwest charges an exorbitant amount if you want to take an earlier flight on the same day. Along with me, fellow travelers I talked with are also unhappy with this new policy and also now reconsidering other airlines to fly. Poor business practices are what kill companies.

    I emailed Southwest about this last week, and they did not respond (although they claim they respond to all emails that request a response). So apparently that is a lie.

    SortNewest  |  Oldest  |  Most Replied Expand all replies
    • this is years old. you don't have a change fee penalty like other airlines...just pay the added increase (if there is any) of the full Y fare and your current ticket.

    • This is not a new policy. When you change flights you get full credit for any money you paid but you pay whatever the walk up price is. Those who buy deeply discounted tickets can not change without paying now the walk up fare. There is no change fee just you pay now the walk up price difference. This has always been how it is. It looks like you bought a discounted fare and now want to use it whenever it is convenient without any charge. That isn't how it works. It's understandable people would say but if there is an empty seat why can't I take it, but the flip side is if anyone could take any flight on any fare why would anyone buy a full fare ticket. As for replies, that takes time. I am sure you will hear back.

    • parkplacebob@flash.net parkplacebob Jan 10, 2013 9:32 AM Flag

      "I emailed Southwest about this last week, and they did not respond (although they claim they respond to all emails that request a response). So apparently that is a lie."

      But later on in this thread you tell us that Southwest DID give you a written reply - one that you didn't like. In that post you also are offended that they didn't call you. But in your original post you said nothing about asking them to call you.

      So apparently, everything you have written is in all likelihood a lie -- isn't it?

    • dfwskier@flash.net dfwskier Jan 9, 2013 4:26 PM Flag

      "Now Southwest charges an exorbitant amount if you want to take an earlier flight on the same day. "

      Wake up there friend. That's not a new policy. It's been there for as long as I can remember.

      If you are going to bash LUV for some new policy, at least you could actually find a NEW policy to complain about.

 
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