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La-Z-Boy Incorporated Message Board

  • delios@rogers.com delios Mar 6, 2013 3:38 AM Flag

    Bad Customer Service

    La-Z-Boy is BRUTAL. Live in Toronto Canada. 10.5 weeks to wait for $5k worth of furniture to be delivered to my home. Seriously. How long does it take to bang out a sofa and 2 ottomans and deliver them from Mich.
    1 item which was bought right off the showroom floor never got delivered.. in-fact sold to another customer and shipped to another city in Ontario according to the Delivery Driver. Sales Rep was laughing on the phone at me stating how incompetent their Delivery Staff are, and then stopped laughing when I told her that it wasn't funny since I'm the customer that is suffering from this. Sales Manager promises to charge back my credit card for the missing item. Going on 3 days now and Visa confirms that they have not made the charge back transaction yet.
    Delivery guys are telling me that a 3rd of their weekly deliveries are incorrect based on incorrect make/model/fabric etc from orders that are manufactured and delivered from the USA .. #$%$ !! How do you guys stay in business all these years.. Definitely not because of the price.. you guys are way too expensive for the common family household income.

    Sentiment: Strong Sell

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