Aberdeen Group Identifies Top Performing Vendors in Mobile Field Service AXIS Report
Aberdeen announced today its top performing vendor rankings research in its AXIS Report for Mobile Field Service. The research showcases which vendors enabled client success based on the value delivered and the ability of the vendor to support and service its clientele. According to Peter Ostrow, VP Aberdeen AXIS, "The 43 page vendor assessment is based on two key dimensions: first, Aberdeen aggregated Best-inClass performance of companies in the target marketplace based on 2318 primary surveys conducted typically over the past twelve months; and second, Aberdeen conducts a vendor readiness assessment which includes evaluation of responses to a standardized vendor questionnaire, analysts briefings, public records and customer interviews."
The AXIS Report of Mobile Field Service is authored by Sumair Dulta, Senior Research Analysts, Aberdeen, who finds that effective mobile field service related processes and solutions are paramount to the performance of service organizations, and these tools have become more important given the uncertain economy and rising cost pressures. "Outstanding mobile field service is more than just the acquisition of mobile devices," Dutta explains. It involves a strategic understanding of the current service processes and the organizations capabilities that are required to support improved automated methodologies." According to Dulta's findings after evaluating 25 Mobile Field Service vendors, the solution providers offering the best combined Value Delivered and Market Readiness scores include ClickSoftware, Astea, Antenna Software and Dexterra.
The key to Click's long term success and share price is being the best in its niche in delivering real value to its customers. I don't know if it is a factor in Click's recent share price climb but being the first company mentioned among 25 vendors would appear to be a very positive indicator.
Gartner's 2009 Magic Quadrangle for Field Service Management should also be released sometime in April.
I would appreciate hearing from anyone (via e-mail or the chatboard) from anyone who has read Aberdeen's new report.