Try this just one time: go to BBY and shop for Consoles or Games. It's hopeless unless you hit it right. Staff all over the place but none of them play. And, Nintendo 64 is still in the test samples. Something is wrong with this big box retailer when it comes to video games. They may have lost focus due to the good sales of Digital Entertainment TV sets. GameSpot's web page has everything in stock both new and used. Say what you want about the old Babbages, but the store had early PC games that were astounding.
I absolutely agree that BBY is horrible in the softwear/video department, but if you open more doors & generage greater sales increases in a category than the industry as a whole, then you are stealing share from competitors. GME & ELBO are specialty retailers, BBY is more of a general consumer electronic retailer. GME & ELBO exist only because they can offer better services: first to market & customer service.
This is an industry that is growing at a faster than doors can open. It's true that Best Buy, Wal-Mart and anyone else won't generate enough incremental sales to cover the increase in the total category. The new hardware releases in 2001 (and P2 in 2000) are driving strong growth. I like GME because it is the clear place to go if you want video games. TOY can be good sometimes, but everyone else generally sucks. GME can be the dominant force if they continue on their plan open 150+ stores a year. Using mall and strip locations makes them convenient.....it's an easy in and out trip. The long term outlook for GME is excellent.