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GameStop Corp. Message Board

  • mkbrandon mkbrandon May 17, 2009 9:41 AM Flag

    Is Game Abusing Customer Credit Card?

    Recent experience (currently ongoing) tells me that there is big trouble developing here. If other GME customers are experiencing similar problems I would like to know about it.

    The Story:

    I have used GameStop both online and in their box stores a few times over the years to purchase games for my son. Usually no problems.

    Last week I went to the site to order a game that he wanted for his birthday and they did not have it in a new version only used. I had never order anything used in a game but since it was GameStop and they guaranteed it to work I got it.

    When I received it it did not work. I sent it back and was waiting on a response from them. Today checking my banking account I find a totally new charge to my account from them for $38.14. (Not even the price of the game I purchased).

    So as of this posting I am out nearly $100 bucks, no game and a charge to my account that was not only NOT authorized but when I log into my GameStop account it does not show any charge for this amount only for the 1 game that did not work.

    I own the website and will be writing about this (showing the documentation and bank charge) on the site as as this resolves I will be writing about the process for my readers and guest.

    If anyone here has a similar experience with GameStop and has the documentation to support it I would be interested in hearing from you for future articles on this experience.

    This may have been some kind of mistake. But that is not the point. The point is somehow through the GameStop site my account has been charged for something I did not authorize nor receive.

    And I can assure GameStop I am the wrong person for this to happen to.


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