At my company, we bought two of their software packages - thank GOD we didn't pay for them yet. We even had top rep's come out, nothing works and they don't care. They told us to change OUR business model!!! Bill Stone and Norm Buggerlannger can eat it and go straight to hell, this has cost us money!!! We will sue, no doubt. This company has to be on the bottom of the totem pole.
Software works but it is somewhat more complex than excel spreadsheets many companies use due to their in-house nutheads, dingbats and dumbwarts using 386 PC's. Can't make it work for you? Get rid of your inhouse morons and be prepared to pay well.