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T-Mobile US, Inc. Message Board

  • kaclark74 kaclark74 Feb 21, 2014 4:59 PM Flag

    T-Mobile bilking long term customer out of money causing a negative credit mark for their mess up.

    My credit was just jacked up by T-Mobile. I had the internet stick for myself and my sister. All of the sudden the service became very sketchy. It would continuously drop out after being connected for only a few minutes. I called immediately to speak to them about the problem not only with my service but my sister's service. They sent a new stick and the service still dropped. They said they would do further analysis and would call back. They didn't so we called them back. When talking with a supervisor, trying to find out if there was any other service we could use that would serve the same purpose. They told me and my sister that there was nothing more we could use. He further told us we could not terminate our service since they renewed my contract just one month earlier. He went on to get smart to say why would we want to continue to want their (T-Mobile) service if we could not use it and abruptly hung up.

    Each month there after, my sister and I called relentlessly to get the account together. All the while, we could not use the service. We were later told months later that in their notes it states our problem was solved. We asked how was it solves and we could not use the service. They said they deemed the problem solved when they found that the service area was simply poor and no matter what we used, it was not going to get better. They then canceled the the account without me knowing. The whole time they kept charging me for service they knew I could not use and had not been using. They gave me no way out of a contract that I could not use. Each month we called to always get someone saying they will call us back after review of the account. No one would ever call back. Next thing I am getting calls from a debt collector for the T-mobile account. I called T-Mobile and they said the charges were valid because I had not asked to cancel the account in which we did but was told I could not. They refuse to help. I am contacting the FCC.

    Sentiment: Strong Sell

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