Sprint Nextel Corp. Message Board
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Sears = Wards??
Wards showed healthy and growing net income also
for the years prior to 1995. But let's not argue
amongst friends. let's see what happens. Either I will be
right or you will be.
Letters, godd point about
the tractor but the buyer has to realize that they
have to haul the tractor to a service center. How many
have asked for refunds based on that?-
Sears has over 3,000 store locations in different
formats and a fully functional web site and logistic
connections with over 6,000 web/edi enabled/connected
vendors.
Personally, I stopped shopping at Wards almost thirty years
ago. Historically, did Wards ever manage break $10-12
billion in sales?
PS: CRAFTSMAN IS NUMBER ONE IN
NAME BRAND RECOGNITION in AMERICA according to recent
independent surveys! -
as well as large appliances were only offered
in-home in my old district... too many of the stores
didn't have room in the shop for more than one tractor
and just before mowing season the mower tune-ups
alone filled te shop to overflowing. the price i quoted
(or was thinking if i didn't say it), $400, covers 3
years at your house!!!!! that's what REALLY REALLY
makes it a great deal to me...
PS this also
means any warranty work is done onsite instead of
'loading it up'...
PPS while i have made a couple
of refunds when we still offered shop MAs, the
customer would usually pay for the upgrade (over the phone
via S-card for ~$99 for the on-site service after
apologizing for the lack of training/explainations of
benefits) and retrained the associate to make sure they
offered all levels of the MA not just the cheaper
ones...it goes back to customer service...as it usually
SHOULD w/ retail sales...- 1 Reply to lettertotheeditor
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The tractor M.A. may sometimes be worth it but
appliances and televisions shouldn't need a M.A. If an
appliance or television has a problem in less than 10 YEARS
it is DEFECTIVE!!!!!
There isn't any
maintenance required on a television, etc.
Sears uses
the M.A. as an excuse Not to fix defective products!
If someone didn't buy the M.A. but has a defective
product, Sears won't fix it, they will just say you should
have bought the M.A.
The Maintenance Agreement
is almost all Profit. That is why there is so much
pressure to sell it. It is a rip off!!
That is why
Maryanne Ford store #2724, pushes employees to sell it, so
she will get a bonus!
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