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Sprint Corporation Message Board

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  • lettertotheeditor lettertotheeditor Aug 6, 1999 10:33 AM Flag

    Sears = Wards??

    as well as large appliances were only offered
    in-home in my old district... too many of the stores
    didn't have room in the shop for more than one tractor
    and just before mowing season the mower tune-ups
    alone filled te shop to overflowing. the price i quoted
    (or was thinking if i didn't say it), $400, covers 3
    years at your house!!!!! that's what REALLY REALLY
    makes it a great deal to me...

    PS this also
    means any warranty work is done onsite instead of
    'loading it up'...

    PPS while i have made a couple
    of refunds when we still offered shop MAs, the
    customer would usually pay for the upgrade (over the phone
    via S-card for ~$99 for the on-site service after
    apologizing for the lack of training/explainations of
    benefits) and retrained the associate to make sure they
    offered all levels of the MA not just the cheaper
    ones...it goes back to customer service...as it usually
    SHOULD w/ retail sales...

    SortNewest  |  Oldest  |  Most Replied Expand all replies
    • The tractor M.A. may sometimes be worth it but
      appliances and televisions shouldn't need a M.A. If an
      appliance or television has a problem in less than 10 YEARS
      it is DEFECTIVE!!!!!

      There isn't any
      maintenance required on a television, etc.

      Sears uses
      the M.A. as an excuse Not to fix defective products!
      If someone didn't buy the M.A. but has a defective
      product, Sears won't fix it, they will just say you should
      have bought the M.A.

      The Maintenance Agreement
      is almost all Profit. That is why there is so much
      pressure to sell it. It is a rip off!!
      That is why
      Maryanne Ford store #2724, pushes employees to sell it, so
      she will get a bonus!

      • 2 Replies to ken777n
      • Of course Sears likes a product that is
        profitable- as you may not know the company is in business to
        make money..

        The MA is a great deal if you use
        it. If you do not use it is a great deal for Sears.
        You as a former employee- even if you were fired for
        incompetence, should know that the MA is meant for preventative
        maintenance. So you see while a Washing machine may function
        for ten years at some pint it will need maintenance
        to continue functioning at a high level. I
        personally have neighbors who are on their third
        refrigerator- having had two replaced under MA

        So I
        guess you are right- Sears should stop selling
        profitable products. I mean why would the company want to
        turn a profit?

      • need to maintained just like everything else...
        off the top of my head clean the coils on the fridge,
        not technical anyone can do it but when is the last
        time you did! this increases efficiency and the life
        of the coils so the appliance last 20 years instead
        of 10!!!

        television remotes, break it get a
        new one one remote cost $40-$100 depending on the
        manufacturer/model of your tv, obviously, throw it across the room
        and you buy your own, but how frustrating is it to
        have 'mote end up in the couch, scrunched, and
        worthless!! you can go get a 'universal' and maybe it works,
        but i admit i am anal retentive and want the
        oem...

        vcrs & camcorders should be cleaned/demagnetized
        somewhere between every 6-18 months... again the cost of
        doing this is equal or more than the cost of the ma and
        so it is good customer service to explain/offer it
        to the customer so they can make an informed
        decision... MAs aren't for everyone, but isn't nice to live
        in American and have freedom to make
        choices!!!

        if you want more examples, just ask, i have about 15
        MAs on appliances, hardware, etc. right now and i am
        careful w/ my money, i know where MY cost advantages
        lie.

        if you have a defective product Sears stands behind
        it (as policy although there are people there who
        don't do their job right as there are anywhere), MAs
        are mainly for preventative, routine maintenace that
        you may or may not be able/willing to do
        yourself.


        Sears, Roebuck, & Co. "Satisfaction Guaranteed or Your
        Money Back"

        PS this doesn't say S'll do it YOUR
        way period, it says if we will do everything we CAN
        to make you satisfied and if you still feel we
        haven't done enough, you get to walk away with your
        money. i.e. returns w/ receipts for nearly anything for
        1 year, no receipt you get the last sale price,
        after 1 year we prorate it out 'til after 4 years you
        get bumpkas... show me a retailer (other than
        Nordstroms) who offers better than that!

 
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