This company already has more customers than they can handle. Why should they continue to solict more customers. They should use the ad money to fix there sorry ass system. Fire the CIO and COO. To all of you people who take up for E*Trash...Go to hell. This company will not tell the truth about the problem. Power outage, software bug....the truth is, they are over capcity. But they admit that then they are open to suits like AOL. Retention rate will fall this month.