Does anyone out there who happens to work for Humana, know what is going to happen to the rest of the departments in the Florida markets (Credentialing and CIU)? We all know that Provider Services, UM and other departments have to reapply for positions and some will be out of jobs. I have a friend who works for Humana and moral is really down at the Markets. He said the Markets have hired managers that have no experience and they are trying to run the place. Some are really bad. They have no background in what they were hired to do and are trying to change procedures that have been in place for years.
I have been acquainted with Humana for a sufficient amount of time to offer more insight on Sunset Barbie's comments about the Managers. Most of those working in that capacity in the Market office near me are not only well qualified, but are and have been challenged by downsizing. Not only are tasks completed in a most professional manner, but more is accomplished with less (referring to the downsizing and personnel loss).
Generalizations are flawed from the moment they are written or spoken...! Some employees notice the singular case or two of a Manager not performing his/her assigned duties in a professional and knowledgeable manner and this becomes a "blanket indictment for that entire group". For these reasons, I challenge the statement made about the management staff of Humana, and, in particular, the "Managers".
I do not intend to demean Sunset Barbie's comments, rather I wanted to give another point of view and remind us all that generalizations are always dangerous. In addition, most of the management staff has been in place for some time...I realize the situation may be vastly different at other Market offices.
I too know many of the people in the local market office and have very mixed feelings as to the level of talent. Many of the supervisors and managers are in their positions because they have been around the longest and there was noone else to fill the spots with. There are some very capapble people in the higher levels of management but lets face it, the only real top management who counts (and has a say so) is in Louisville. No matter what the people know locally, they are not "empowered" to make any real policy chages.