DG may have been exaggerating a bit with the number of 4th and 5th level people. But he is correct that many management jobs have been created and union jobs reduced. This is not the same AT&T that DG joined as he has correctly stated.
The company has no loyalty to the employees and employees no longer have a long term commitment to the company. Nor should they.
Many of the experienced AT&T sales and customer service people have left the company and the sales managers have become baby sitters for the newly hired sales representatives.
Although AT&T�s situation is bad, they still seem to be queen of the pigs. The others are even worse.