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AT&T, Inc. Message Board

  • courage_and_truth courage_and_truth Dec 5, 2012 7:51 PM Flag

    Driving Business Customers Away

    If you want a real picture of how ATT (or any company) engages prospective BUSINESS customers, call their 1800 number for BUSINESS and go through the automated call attendant process. Call in and see what it takes to talk to a Representative live.

    Sadly, I think we' ve just grown accustomed to the hurdles and barriers these systems cause. I am all for automation and for being productive, this is about understanding how the first 30 seconds set the tone for the overall customer engagement and interaction.

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