Very true, it's crazy what's going on in CS. I went totally to Comcast, due to failed ATT CS, and like it a lot. I get the rated speed and then some, and its much higher. Their customer service used to be thought bad, but actually now is pretty good. Nothing compares to ATT for bad CS though. I bet you can spell illiterate perfectly, unlike the other one below, who can't, while calling people illiterate. It's very funny when they do that.