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AT&T, Inc. Message Board

  • kwhit98 kwhit98 Feb 2, 2001 5:07 PM Flag

    LACK OF PR

    This is a new message about an old subject, but one I have never faced until today. T is not my LD Co.but it used to be. When I received my bill today I reviewed it and discovered that two operator assisted(collect)calls were made to my phone Jan. 3rd. The first was to my answering machine and the operator left a message that I would not be charged for the call.(the joke is on me) Out of principal I call A T & T for an adjustment.
    I talked to a polite young man whom I could barely understand his English and was abruptly told that their written policy is that they can do nothing to adjust collect calls. He told me when I asked for a supervisor that even the supervisor did not have authority to adjust any billing. As a result I will pay for two collect calls where I listened to a five second message and pay $6.88 for the pleasure.

    I now feel good that I no longer have T as a LD carrier and that I have sold my stock in T.
    Each of these little complaints I encounter on this board reinforces the observation that the management of this monolithic corporation has no clue as to the fundamental public relations required to serve the public. I do know as I have been a CEO. and am now retired.

    Best wishes to all. I do miss some of the wonderful contributions of some the users of this message board of months ago that no longer use this board.

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