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Generac Holdings Inc. Message Board

  • cybercaban cybercaban Jan 22, 2012 9:04 PM Flag

    Great numbers at expense of screwing over customers

    Nice ROE, ROA, closed held blah blah blah! Customer service is awful and when you try to exercise the warranty you get the old screw job. Bought a generator and it failed 3 months after the purchase. I contacted customer service and was on hold for 45 minutes. Put in my complaint and took it to the crooked local repair shop that looks at their products. I disagree with the repair shops assessment and all Generac does is call the repair shop for their opinion after I dispute the finding. The process was awful and after many phonecalls where I waited 30 minutes to speak to a live person, it took 2 months to get the "screwola"!!! They only reason I got a reply was because I chased down the customer rep at Generac. I doubt they would've ever called me back. They say that a micro experience can represent the Macro of it all. You can't run a company like this and when you burn customers it just a matter of time before you burn SHAREHOLDERS!!!!

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