Great numbers at expense of screwing over customers
Nice ROE, ROA, closed held blah blah blah! Customer service is awful and when you try to exercise the warranty you get the old screw job. Bought a generator and it failed 3 months after the purchase. I contacted customer service and was on hold for 45 minutes. Put in my complaint and took it to the crooked local repair shop that looks at their products. I disagree with the repair shops assessment and all Generac does is call the repair shop for their opinion after I dispute the finding. The process was awful and after many phonecalls where I waited 30 minutes to speak to a live person, it took 2 months to get the "screwola"!!! They only reason I got a reply was because I chased down the customer rep at Generac. I doubt they would've ever called me back. They say that a micro experience can represent the Macro of it all. You can't run a company like this and when you burn customers it just a matter of time before you burn SHAREHOLDERS!!!!
The company i work for installs kohler generators. We service generac. Generac will sell to anyone. The problem arises with warranties, and repairs. They will make you go throu a qualified service shop. Alot of generators are installed wrong. Why won't you let the service shop repair your generator?
the repair shop screwed up. I know a bit about engines and they're explanation doesn't make sense. The bill is 75% the price of the generator, not worth it. I would also be giving my money to crooks. They say that bad gas damaged it and that's impossible. I only had it for 3 months before it broke down and I was running it for 3 days pumping fresh gas into it until it died (i was affected by the blackouts back in october-nov on the east coast).
I am planning to buy a standby generator in the Spring, and will probably get a Generac. I have read a number of complaints that Generac's customer service is not the greatest, but they must be doing something right to capture 70% of the market. Maybe it's their prices, which are lower than Kohler and other competitors. In any case. GNRC stock has been making me money. In addition to their current rapid growth, a buyout is a definite possibility, although that would require the approval of their largest stockholder, CCMP Capital.