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Frontier Communications Corporation Message Board

  • cd_iso cd_iso Apr 30, 2013 2:15 PM Flag

    Windstream multi-state Outage 4/29 and 4/30 YIKES.

    Did someone put all their eggs in one basket or what? Cronus Switches? Maggie please don't buy those. Stick with IBM for SS7 traffic/routing. Redundancy. My comment should make Dinx

    Windstream (Nasdaq: WIN) reports that it is suffering a "widespread" outage on its voice network, an issue that's affecting the ability of customers in several states to make long-distance and toll free calls. The number of customers affected is not known at this time.

    The telco said on its website that the outage occurred around 11:30 a.m. EDT.

    In addition to long-distance and toll-free voice services, the telco said on its Facebook page that the outage is affecting its ability to receive inbound calls to its support centers and that it is "investigating reports that local inbound and outbound calling also may be disrupted for some customers."

    Windstream added that it "is working with the manufacturer on a resolution to the issue," but "an estimated time for restoral is not known." The service provider added that service will be "intermittent" until all of the problems are fixed.

    A number of FierceTelecom readers, commenting on an earlier report about a separate outage in South Florida, said that the the voice network outage is in 23 states.

    Earlier today, the telco reported that it experienced a failure on one of its switches Sunday afternoon, which interrupted service to about 30,000 local business and residential lines in Miami, Fort Lauderdale, and surrounding areas.

    Scott Morris, senior consultant, corporate communications for Windstream, told FierceTelecom he could not confirm "how many states are involved" and that "customers are beginning to come back in service."

    Not surprisingly, the hardest-hit segment of the outage has been Windstream's business customers. One customer commenting on the outage said that "those customers of ours who have reached us by email or cell phone have not been happy, and I fear we have lost some loyal clients."

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    • OK from what I heard FIRST, it was a lightening strike in Fort L in FL:, then some news source said no, it was a software issue where they were upgrading the software last weekend and we had to roll it-back. ? CD

      Sentiment: Buy

    • LITTLE ROCK, Ark. (AP) -- Windstream Communications is recovering from a major outage that knocked out long-distance telephone service and blocked toll-free calls to its business customers.

      The Little Rock, Ark., company says the trouble began 11:30 a.m. ET Monday. By around 5 p.m., Windstream says service had been restored to all but a handful of customers.

      It's still unclear how many customers lost service. Windstream spokesman Scott Morris characterized the outage as wide-ranging. The cause is still being investigated.

      The company, which is part of Windstream Corp., sells phone service to 1.8 million households in 48 states and the District of Columbia. Most of those customers live in rural areas. Windstream also has about 638,000 business customers, including some in major cities.

      Windstream says its high-speed Internet access and digital television services weren't affected by Monday's outage.

      Sentiment: Buy

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