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hhgregg, Inc. Message Board

  • why2buy why2buy Nov 26, 2012 7:57 PM Flag

    Poor/Rude Customer Service

    I bought a washer and dryer on Black Friday from one of their retail store. They gave Monday(Today) delivery date. First ,they didn't honor it and not even call and inform about the delay.

    I went to their show room and asked for the status. Reply was all Sold out and need to wait another week. What a pathetic customer service ????? How can they give delivery date and say all sold out ??

    Big Cheats!!!!!!!!!!!!!!

    I can envision their future ... Will be another Circuit City by NEXT YEAR.

    Sentiment: Strong Sell

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    • I have only had limited interactions with this company in the past but this past weekend I went into the store (on Saturday) to buy a Samsung dishwasher. The HH Gregg price was the same as Sears and Best Buy. Best Buy was offering free delivery and instalation, Went to HH Greggs in hopes of getting a better price. (the dishwasher was $499.99). They told NO DISCOUNT that was the best price so i said ok, I ask them to match the free delivery and instaltaion that Best Buy was offering the salesman refused. He told me i was lieing that nobody offers free instaltion. I showed him the paper and pulled up the Best Buy website on my phone. He still said i was lieing. The salesman then became rude and he said it was "scam". If i wanted the dishwasher then the delivery and instaltion is $169.00. (by the way normal delivery and instalation at Best Buy is only $119.00 $50.00 less then HH Greggs) I ask him again to match the price and he said "we do not ever discount delivery go to Best Buy and get it, they are loosing money on the deal" I did and I am happy with the purchase. By the way they had alot of TV's stacked up. They either anticipate on selling alot or they over bought. I think they over bought since the store was not busy at all.

      Sentiment: Strong Sell

 
HGG
8.24+0.25(+3.13%)Apr 17 4:05 PMEDT

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