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Restoration Hardware Holdings, Inc. Message Board

  • aprtmail aprtmail Oct 15, 2013 3:09 PM Flag

    Profit on the backs of angry customers

    Amazing to me that Restoration Hardware is beating estimates at the expense of loyal customers. I for one will never shop there again after the ghastly experience I had. Purchased nearly $5,000 of furniture and lighting at their outlet only to find that the products were not even usable due to manufacturing defects and missing parts. They will not refund any of these items from the outlet which are sold at nearly full retail. This is a crime and shame on Restoration Hardware - bad business.

    Amazing to me that Restoration Hardware is beating estimates at the expense of loyal customers. I for one will never shop there again after the ghastly experience I had. Purchased nearly $5,000 of furniture and lighting at their outlet only to find that the products were not even usable due to manufacturing defects and missing parts. They will not refund any of these items from the outlet which are sold at nearly full retail. This is a crime and shame on Restoration Hardware - bad business.

    Amazing to me that Restoration Hardware is beating estimates at the expense of loyal customers. I for one will never shop there again after the ghastly experience I had. Purchased nearly $5,000 of furniture and lighting at their outlet only to find that the products were not even usable due to manufacturing defects and missing parts. They will not refund any of these items from the outlet which are sold at nearly full retail. This is a crime and shame on Restoration Hardware - bad business.

 
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