Hate to say it however but after that CC you may be right this time.
What a crock of bung. They didn't even bother to call Aetna and say #$%$ and to me it sounded like they didn't have a plan to ... They would educate Aetna on a "case by case basis"??
If someone destroyed 1/2 your company value with a "misunderstanding" I'd be on the damn phone educating them.