I am listening to the conference call as I type this. there is no bad news given in the presentation and now they are in Q&A.
Minutes 11-12 Attrition numbers falling and retention number are up, even above target at 72%
Everyone should listen to it. Minutes starting at about 26, they talk about Mark to Market reporting rules and how the loss number is meaningless. That is why they use EBIDTA numbers as the comparison for how the business is doing.
They are very pleased with the margins and ability to forecast the near future.
What about net additions...some customers were let attrite due to they were low margin.(about minute 32)
More focus on profitability of a customer going forward than just numbers of customers added.
Bundles are desirable for customer retention and profitability.
It is the future...has been stated for a year and now it is starting to work.
Balance buyback of convertible debt and growth funding, heading into two bigger quarters