I "was" a customer of Suburban Propane. They were charging me way too much. I called to cancel my account. They asked me why? I said another co was offering a lower price. They wanted to know who? Then put me on hold, came back and offered me a lower price. I said still too high. They again put me on hold and came back with another price. Still the other co was lower. I also told them this new company even has a lower price on their service contract. They offered to lower that, too, but the other co had a better deal. What gets me upset, is that I could have been saving along with SP with these prices they lowering it to. I hope everyone checks out their local competitor to save some $ or even threaten to cancel with SP, they will lower your price! Never again SP.
Sounds like ATT and Comcast. Each year you have to threaten to cancel to renegotiate a new contract. (90% of people just go along so they continue to do it. Kind of seems unfair to the people who just go with the flow. They must use car salesmen.