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Suburban Propane Partners, L.P. Message Board

  • dalbottentori dalbottentori Mar 30, 2010 2:43 PM Flag

    Price Gouging-any one else interested?

    Hope you all know that this company has been billing residential customers sustantially more than the current market prices for propane.
    Customers are complaining and having their tanks removed.
    Company growth may be slowed as more customers wake up and realize they have been cheated for the last two or three years. Company may have a large inventory of empty 500 gallon storage tanks that will never be used.

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    • I "was" a customer of Suburban Propane. They were charging me way too much. I called to cancel my account. They asked me why? I said another co was offering a lower price. They wanted to know who? Then put me on hold, came back and offered me a lower price. I said still too high. They again put me on hold and came back with another price. Still the other co was lower. I also told them this new company even has a lower price on their service contract. They offered to lower that, too, but the other co had a better deal. What gets me upset, is that I could have been saving along with SP with these prices they lowering it to. I hope everyone checks out their local competitor to save some $ or even threaten to cancel with SP, they will lower your price! Never again SP.

    • had almost a hundred percent increase in 45 days - just replaced my 500 gallon tank. people are pulling suburban tanks like crazy. a disgruntled propane user formed his own co-op. in 2-3 years he's already siphoned off over a million gallons from local propane dealers - especially suburban.

    • MAN YOU SURE HAVE SHOWN THAT EVIL SPH A THING OR TWO. YOU HAVE REALLY raised up a groundswell against them. However when you started your quest SPH was down at $45 a share and now through no help from your campaign the price has unexpectedly risen to almost $56 a share. Keep up the good(or in your case bad) work.

    • I'm own SPH and am a customer. Not sure if they are gouging or not.

      I contacted my local office in Beaufort, SC on Monday (6/20) and was quoted a refill rate of $3.89 per gallon. I lease my 500 gal tank and only burn about 350 gallons a year. Was wondering what others are being quoted and in what cities / states? Thanks in advance.

      • 1 Reply to joe_e_bagodonuts
      • I just paid 1.79, but only because I have my own tank and got a lot. The going rate from that company is 1.89 (Which isn't an intro price. The guy who filled it and he has worked with them for years and said the highest they have ever charged was about 2.40). Suburban quoted me 2.99 (around 6/20ish) if I was on one of their tanks, but it was cheaper if the tank was owned by me which I just bought one. I wasn't thinking and didn't get that quote. I am in CO.
        I do agree with the other posts that SPH has a good business model there is definitely lots of profit.

    • really?? may be the customers dont have an other source of propane?and sph is the only game in town?
      and do you really think we care if the companys ripping them off welcome to america buy low sell high and who cares as long as its a good stock ill sleep fine

    • I don't own or trade this stock but I am a Fl Suburban Propane customer. Last bill I paid $ 5.89 per gallon plus delivery. I finally got ticked off enough to switch my heat to electric and when I use the rest of my tank of propane cooking, I'm switching that to electric as well and have Suburban yank the tank. Florida electricity rates are high but not near the cost this company gets for propane.

    • robert.siwik@att.net robert.siwik Mar 31, 2010 12:21 AM Flag

      By chance,are you short SPH

    • I am digging up my tank and putting in one or two that I will own. I will pay for it in 9-12 months, with the extra $1.80 they are charging me over my neighbor. My other neigbor is going to do the same. It seems like people are starting to figure this out. Last winter they charged me and a diff neighbor 3.99 when the going rate was 2.20. This company doesn't have many more years of doing this; I have heard their actual volume is way down. The delivery guy doesn't have much of a route anymore and it is getting less. The only reason mine has been this long is it is underground and I have some landscaping over it. They have been hosing people in my neighborhood for 2-3 years, and it is about to end.

    • No not interested at all.

    • Interesting series of stories that ring a bell of familiarity. 15 years ago we lived in Auburn, CA. We signed on with Suburban. They delivered and installed their tank. Price was low the first month. Then each month the price per gallon went up. We canceled and switched providers. However, as a stock holder, let them keep jacking up rates. That is the American way. They will keep raising rates and taking back tanks until they maximize profits. Hurray for them and for the stockholders.

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