1. sell Sprint Long Distance (they pay you $5
2. sell MSFT internet service, it should
be a gimme when someone new buys a computer.
sell prepaid air time.
4. sell cellular
5. sell anything that gives TAN its residual income,
as this is the future of this company.
63 million FREE dollars last year (99) and is
looking at 100 million FREE dollars in 2000. Imagine the
next 5 years. This is why I am long on TAN. This is
why you should be too.
As for a manager or any
employee working 6 days a week, that is nuts, eventually
they will fry up. A six day work week is not a good
thing. From what I understand it is up to the manager.
As for the employee (Jim) who installed a CD-RW in a
computer , both that were purchased at a competitor, that
is a waste of time. If that CD stops working guess
where he will bring it for free service. It is possible
that TAN could be liable and have to fix it. Repair of
items is very profitable for the company and investors,
which is what I am. Next time send it to a repair
center. You can still treat a customer with respect and
collect money at the same time.
I think the person probably meant that each
refund is a smaller part of the total sales for a DM. A
$1000 refund could cost a store manager his/hers sale
gain bonus for the month. In theory that could happen
to a DM, but that same $1000 is such a small part of
a districts sales(and even a smaller part of the
region) that they are much more likely to violate company
guidelines to make their life easier.
I am not discounting what you have stated in the
previous post. I feel that if the DSM knows he or she will
get supported by the RSM then they have no problem
supporting the manager and associate.
Maybe your DSM
works for an RSM who is in the worng box!?
I can only give you my perspective. Managers in V
stores shuld write either 25 ticket OR 70% of the
Couple this with the correct use of your scheduler and
you should be ok. Hope this helps.
How does it NOT affect me the same. It reduces my
revunue my profits and my hit rates, where
DSMs are paid as follows:
o Base salary, like
o Adv. on bonus - like managers
o % of volume
for managers NOT DSMS(Y and Y+)
o Bonus based on
Sales Gains like managers (refunds hurt this)
o % of
profit (like managers)
o % of profit
EVERY refund HURTS my pay plan which hurts yours!
Where you are coming from.
But those above you
do not, and quite frankly
I do not think they
care as much. In the last 16 years I have run many
stores and can tell you many more stories, If the
customer lies and yells, they get their way.
This "good" customer called me yesterday asking
if we have the top off the line 7.2V race batteries
because he wanted to exchange the low capacity ones, he
had them for ...Oh... about a year or so and is not
satisfied with them...