Not to worry. He's been irritable for quite a while - as he seems to be stuck in the past when FAF was actually the market leader. Continues to act as if they're competitive - when in fact they lost the mantel and the title years ago.
Entreprenuers build company's - children rarely do as they almost always lack the same drive and ambition. After all, the schools were too good and the privileges too great to ever have that hard competitive edge. This company's soft.