It's a ridiculous extravagance really. Merchandise, especially perishables I can understand, but all the documents which could just as easily be scanned and emailed. I work with some very FedEx happy people, they're lazy and paranoid or maybe they just want some kind of juvenile approval from the FedEx guy. I really liked the USPS commercial where the clueless FedEx office drone says he doesn't care, it's not his money. So spend $25 to overnight an unimportant and non-time-critical document, it's not your money and nobody at corporate America appears to be paying any attention to the practice. Go FedEx, exploit the weakminded for ever-rising profitability.