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FedEx Corporation Message Board

  • still_my_dime still_my_dime May 23, 2013 5:11 PM Flag

    smartpost

    Am I the only one who cringes when they buy something from Amazon and then find it was sent by Fed Ex smartpost?

    Smartpost just lost my package. Disappeared somewhere between the local terminal (logged in) and the post office (no record). Amazon, a world class company, is overnighting a replacement at their cost.

    Fed Ex is doing an "investigation". But I'll have the replacement long before they find the package (if they ever do).

    My hope is that Amazon keeps a very careful record of everything they spend to fix smartpost's failures. Perhaps when that number gets high enough, we won't find smartpost when we click on "track" any more
    .

    SortNewest  |  Oldest  |  Most Replied Expand all replies
    • FedEx seems to ignore the first few reports of a missing smartpost package. They claim that they send an email to some other department that is supposed to research it and it will take two days but nothing happens and you never get another real response. They may automatically send out a badly written legalese email to you explaining how this isn't really FedEx, it is some sort of distant subsidiary and they have no obligation to actually deliver the package (I think that is what it says).

      Only if you complain really loudly and threaten to call the executive office do they actually ask for the amazon order number and what is in the package so someone can really look by which time all traces are gone.

      Essentially, they are offering mass shippers a cheap alternative with bottom-of-the-barrel customer service. I'm guessing that the shippers compare the price against the loss rate and can live with those numbers.

      But it really is bad news for the ultimate customers, us.

    • 1807mobile@gmail.com 1807mobile Jun 2, 2013 2:57 PM Flag

      I cringe when it's UPS or fedex smartpost. I actually haven't had a problem with fedex smart but have with ups. Package came in & looked like it was kicked all the way to my door

 
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