Am I the only one who cringes when they buy something from Amazon and then find it was sent by Fed Ex smartpost?
Smartpost just lost my package. Disappeared somewhere between the local terminal (logged in) and the post office (no record). Amazon, a world class company, is overnighting a replacement at their cost.
Fed Ex is doing an "investigation". But I'll have the replacement long before they find the package (if they ever do).
My hope is that Amazon keeps a very careful record of everything they spend to fix smartpost's failures. Perhaps when that number gets high enough, we won't find smartpost when we click on "track" any more
FedEx seems to ignore the first few reports of a missing smartpost package. They claim that they send an email to some other department that is supposed to research it and it will take two days but nothing happens and you never get another real response. They may automatically send out a badly written legalese email to you explaining how this isn't really FedEx, it is some sort of distant subsidiary and they have no obligation to actually deliver the package (I think that is what it says).
Only if you complain really loudly and threaten to call the executive office do they actually ask for the amazon order number and what is in the package so someone can really look by which time all traces are gone.
Essentially, they are offering mass shippers a cheap alternative with bottom-of-the-barrel customer service. I'm guessing that the shippers compare the price against the loss rate and can live with those numbers.
But it really is bad news for the ultimate customers, us.
What an amazing coincidence , I just today received a smartpost package from Amazon , it looks like it was run over several times and kicked like a field goal from the street landing in my yard not the porch , blame it on the independent contractor . you get what you pay for