I went twice. last monday the branch operations manager was pretty helpful but the results were not what she commited to. today the actual bank manager was very unhelpful....didn't want to put down her "Citibank private banking" publication to help an ordinary customer like me didn't want to deal with it tried to blame fleet for citibanks mistake and not professional at all in her demeanor... josephine something not someone i think wants to stay in branch management very long.
Very reminiscent of why I left the others. Never have I had troubles with C. Perhaps there is another branch close? It may well be "that branch".My branch manager has always gone above and beyond for me, free notary ,and medallion signature work. Help with a fraud problem on the business checking accct. several individuals somehow got a hold of information, and were generating fraudulent checks. They are all in santa rita now awaiting justice. I was not held liable for any of the money. The bank was far more helpful than the police were! I am sorry for you troubles, as I can relate to them however I think you should give them another try. Remember this too shall soon pass. Chris and his dogs in No. Cal.