Bad customer service = class action, this is a short. Real value $7.00 kick it while you can :0)
Go read the reviews of TWC all over the internet. It is terrible! Seen one dude who terminated service and brought back to TWC their cable box who is then CHARGED for the rental etc etc.
Besides Optic fiber service providers are about to wipe off the map this outdated inefficient and bizarre ANTI consumer company