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Time Warner Inc. Message Board

  • letapengumdedu letapengumdedu Dec 8, 1997 11:03 AM Flag

    AOL...stop crying about poor service

    Most of the arguments about poor service that I've heard are ones of the past. If you recall, worldcom purchased ANS, AOL's network infrastructure, which they will turn around and lease back. World com also just purchased MCI, which expands their communications capability.

    I have no doubt that worldcom will do a great job managing the network, thus eliminating (in the near future) network problems.

    Now, AOL has to focus on providing it's customers with something the web can't offer....less confusion, clear content, and easy navigation.

    I personally get frustrated searching the web at times, because it's so hard to find what you want, and there are a ton of websites with not much information.

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    • I agree with you...what kills me also is that when most people bitch about getting disconnected. They don't seem to get it that in most cases it's because of the crappy phone lines in or leading into their home. I worked customer service for CompuServe years ago and 90 percent of the time when people would get disconnected it was either a)crappy generic modem or b)crappy phone lines or c) all of the above, which AOL has no control over.

    • Everyone has a problem sometimes I haven't used
      AOL but I have heard alot of negative stuff on it. I
      have been given 100 hours free minutes several times
      and have not used them. For the fact I have a very
      good provider and I enjoy Yahoo better then anything
      else I have heard about. I have a local server and I
      have problems sometimes, but as I have stated any
      where at any time you can have a hard time getting
      hooked up. Thats life so all must get use to it

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