We Energies named best in nation for keeping the lights on
Award recognizes most reliable electric utilities nationwide
MILWAUKEE, Nov. 21, 2013 /PRNewswire/ -- We Energies has received the 2013 ReliabilityOne™ national award for superior reliability of its electric system.
The national award is based on the company's performance for the year 2012, and is given annually by PA Consulting Group to utilities that have excelled in delivering the most reliable electric service to their customers.
"We're honored to be named the most reliable utility in America. This national award is a testament to the skill and professionalism of our employees who dedicate themselves to outstanding customer care every day," said Gale Klappa, chairman, president and chief executive officer of We Energies.
All utilities operating electric delivery networks in North America are eligible for the ReliabilityOne Award. The selection is based primarily on statistics that measure the frequency and duration of customer outages. After initial recipients are identified, each potential winner undergoes an on-site certification -- an independent review of the processes and systems used to collect, analyze and report a company's reliability results.
At last night's ceremony in New York, We Energies also received – for the ninth time in the past 12 years -- the ReliabilityOne Award for outstanding electric reliability performance in the Midwest. There are five regional awards -- Northeast, Mid-Atlantic, Midwest, Plains and West.
We Energies has made significant investments in recent years to strengthen the reliability of its network by rebuilding hundreds of miles of distribution lines, and building and upgrading substations and other infrastructure. The company's forestry management also has been recognized for responsible tree trimming practices to keep branches from coming into contact with power lines.