I got a water/sewer bill in the mail yesterday. I've been here 4 1/2 months and was told when I moved in water was included. When I called the water utility ENVIROTECH they told me that I had just signed a new lease and that I was now being charged for water and sewer. I shared with the young lady that I signed one lease and one lease only. She told me it was MY PROBLEM and to take it up with the management of the apartments.
I spoke with a few residents last night who have experienced the same thing. No communication from management that our rent was going up in the form of a water bill. Just a bill in the mail telling us to pay. I honestly thought it was one of those scams where someone sends out 1000's of bills in hope's that a few people will pay them without reading them well. Imagine my surprise to find out the scam was from the management here at the PADDOCK CLUB!
Really, I don't have a problem paying a small water bill, I just believe the management here should have COMMUNICATED to us that our rent was going up in the form of a water/sewer bill. Is that too much to ask? Not to customer focused in my opinion. But then again, this apartment complex has never been customer focused in the short time I have lived here.
All of us have had a bad experience with an apartment management at some point in our lives. It seems a little silly to write off an entire company because of one singular bad experience. And this experience of yours, while surely reflecting poor personal relations skills on the part of their managers, still shows competent money management in that they are shifting costs to the tenants.
I usually prefer to pay my own utility bills; I'd hate if I had to pay for my neighbor's air conditioning bill here in the middle of November!
hackshark, I'm balancing my check book today and see my last rent check (thank God) was paid to the office on 10/31/99 (of course I have a receipt)and did not clear my bank until 11/8/99. I don't think the banks are that slow. So let's multiply the interest MAA could have earned for those 7 days (of course giving credit to the fact 10/31 was a Sunday) by the number of rent checks they cash. Still think they show "competent money management"? Goerge is about to find out just how incompetent they have been over at the Paddock Club.