As anyone knows, once the site goes down the phone lines get jammed also. Yet they humor us and tell us to call them when it goes down. I asked for free trades; got none. Maybe they're too broke with no trading volume lately to give anyone a break when their system doesn't work.
"It is of the utmost importance to us that you can use our tools to manage your investments, and it's clear that we did not provide the quality of experience you have come to expect from us. In the event of system issues we recommend that you contact us by telephone at 1-888-871-9007 should you require immediate assistance with an order or your account.
Please know that we continue to evaluate our systems so that interruptions in the future can be minimized or eliminated, and accept my sincere apology for the time and frustration it caused you.