Understand your frustration. Try to help you because I also didn't know much about TS. TS is hell of lot better than CC, I tell you since I was pretty loyal to use CC. Currently I am using TS. No complaint whatsoever. I use TS over TA.
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My thought is that they had no intention of incorporating their long term investors' suggestions. It was about selling the concept by acting the part and pretending to be listening to clients. Well, we (they and us) all lose in the end. Sure glad we don't run our business like this.