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eBay Inc. (EBAY) Message Board

  • online_spender online_spender Aug 12, 2005 8:04 PM Flag

    Alternatives to ebay: why I switched

    Ebay just isn't worth it anymore. First is their lack of personalized customer support. Do they have the best interests of customers in mind? Well, you could wait up to 3 days for a help on a technical issue. And they don't offer phone support. In fact, ebay flat out denies any request for person-to-person contact. You decide. On the other hand, when it comes to ebay's intererests, you can bet there will be a timely email from them in your inbox.
    Is ebay really worth it these days anyway? As a buyer, you're not going to find many real bargains anymore. I've seen USED items go for MORE than you can buy the item new elsewhere. Plus, sellers can charge whatever they want for shipping. It's a hidden fee that ebay lets them add to the regular cost of postage---shipping and handling. It appears as one flat shipping cost. So the seller can fetch $2 for an auctioned item and charge $50 for delivery, (I've seen some pretty hefty charges. I backed out gracefully on those. After all it's up to the buyer if he/she wants to bid.) Here's an example that's not so bad where I didn't save a dime, but did save the time of having to run out and buy the item in a store. I recently bought a new cap from an ebay auction. New it would have cost me about $8.99. I got it for $5.99, but then paid $4 for shipping. It weighs less then my hairbrush. Fine. No big deal. But why use ebay? I could have found the same item on any site or in any store and paid the same. Also, it used to be that you'd find a lengthy list of auction items when you did a search, but now more and more you have to wade through several inches of BUY IT NOW items at less-than-attractive prices before you get to the auction listings. It's no wonder that ebay is losing ratings. My advice to other online spenders is to look at alternative auctions such as overstock.com auctions. Supposedly their selling fees are less and they seem to have a pretty good audience. Also, when I logged on I immediately got a live chat session with a representative. Strange experience after ebay's "may take up to 72 hours" policy. Another auction site is ubid.com. If anyone has any info on that one or any others, I'd love to know!

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