eBay Wants Its Sellers Back
Makes Feedback and Payment Policy Changes
eBayEarly last year, eBay inflicted some damaging policy changes that sent many sellers running for the hills. Now, they apparently are changing the rules to remove negative comments left by customers towards the sellers.
A couple months ago I talked to a number of eBay sellers, and all but one of them told me that eBay's feedback policy was their biggest frustration. It now seems that eBay has decided to hear the howls of disgust from its users that have been going on for the majority of the past year. Ecommerce Journal reports:
The move to change the Feedback policy was prompted by numerous requests made by the cross-border sellers who received negative comments from customers while there wasn’t actual fault with the merchants. Now eBay will be removing feedback if: the listing meets the Customs Requirements and/or the seller receives a negative or neutral Feedback comment, which references customs delays or customs fees. Merchants in turn are obliged to advise the buyers that import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
There was also a lot of frustration about eBay's payment policy. Many were enraged by the favoritism showed to eBay-owned PayPal. eBay will reportedly now be adding Moneybookers and PayMate as acceptable methods of payment starting next month.
eBay users have been quite vocal in their displeasure with the famous auction site. It seems unlikely that many of them that have been so passionate will be willing to go back to eBay just because they finally acknowledged these issues. But the brand power that eBay carries does pull a lot of weight. Are you (or were you) an eBay seller? What do you think?
I am surprised to see how many negative comments have already been posted on that new site:
Figured eBay would have at least a 25% positive rating not 16.1%
It appears eBay has lost its luster!
I am a seller, or shall I say until today. for the past three months I had 28 excellent reviews until today when a buyer from Mexico gave me bad review. He had clearly misread that we sell replica biker jackets and was frsutrated. Our product description clearly says REPLICA. Most unfortunately we have no sales today and very inlikely will have in the near future because ebay's rating systems SUCKS. We are also not able to give a negative review to the CRAZY Mexican man and his rating stays at 100%. Sellers now can only give positive reviews. We will be better off to either cancel or membership or relist as a new seller. In either case EBAY has laso and is losing good sellers by taking an unjust side with buyers and hurting good sellers. I think that as soon as some one else say GOOGLE gets in this space ebay will be dead and gone wihin a year. This by far is the worst online service I have ever experienced.
DO NOT BUY EBAY unless you trade short term. This is a losing stock....
Thanks for the link.
In December 2008, eBay’s visitors accounted for only 1.5 percent of total minutes spent online (according to comScore Media Metrix).
The leader board for top online properties showed Google, home of YouTube.com, and Fox Interactive Media, which includes MySpace.com, in the top five.
EBay ranked sixth in total unique visitors, but was also the only property on the top 10 list to see a decline from 2007.Donahoe's last video interview confirms most of the above.
I have doubts the sellers will ever come back to eBay...
....even eBay managers are dumping their shares:
May 21, 2010 - 3,475 Shares - Sell
CARGES MARK Director
Share Price: $17.22
Transaction Value: $59.8K
May 21, 2010 - 5,100 Shares - Sell
NORRINGTON LORRIE Director
Share Price: $16.94
Transaction Value: $86.3K
May 22, 2010 - 980 Shares - Sell
CARGES MARK Director
Share Price: $17.43
Transaction Value: $17.0K
May 22, 2010 - 3,470 Shares - Sell
AXELROD BETH Director
Share Price: $17.45
Transaction Value: $60.5K
As of May 2008, eBay NO LONGER ALLOWS SELLERS to leave a buyer a negative feedback.
This effectively KILLED THE FEEDBACK SYSYTEM.
Sellers need to be able to see who the 'Non paying buyers' are & we also need to see who the problem buyers are.
The playing field since has never been 'level' but is slanted toward buyers.
Now earlier this year we have eBay increasing 'Final Value Fees' 300%, which is yet another HUUUUUUUUUUUUUGE SLAM against sellers.
eBay can go F*** itself ............................
I sold a pair of (brand-new) socks on eBay:
Staring bid (and final bid) was $0.01
Listing fee: $0.45
Paypal transaction fee: $0.30
My Total Loss: $3.74
The buyer on eBay lied, claimed the socks were not new,
Paypal returned his money, the buyer left a negative, eBay suspended me.
A typical day on eBay.