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Mercury General Corporation Message Board

  • mitchdeerfield mitchdeerfield Oct 18, 2002 2:36 PM Flag

    Mercury Customer Service Stinks

    don't buy this stock based on its customer service that's for sure. Mercury is cheap insurance, crappy service. Pray you never need to make a change on your accont or need to make a claim.

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    • Must be an AIS customer or one of a crappy agent. Mercury doesnt do the changes baboon, the agents do

    • Mercury is not a direct writer, so as far as customer service is concerned, you must have made a bad choice when it came to the broker or agent you signed up with. as far as claim service goes, just go to the california department of insurance web site and look at the justified complaint ratios for the 100 largest insurance companies in california and you will find that mercury ranks in the upper echelons for the lowest complaint ratios.

      mitch, i believe your accusations are comming from a bad personal experience which are not supported by the overall experince of millions who are happy with mercury's service.

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