I just switched from Mercury to Geico. The only reason Mercury had anything going for it was its low, low rates. Well, everyone is lowering their rates in Florida, and Mercury has such a bad reputation on paying claims, I don't think people will use them very much. Hopefully they will merge with 21st century, which just started an ad blitz in south Florida.
Read em and weep. A former Mercury customer.
Overall Satisfaction Index Ranking (Based on a 1,000-point scale)
Amica Mutual - 871 Erie - 825 State Farm - 823 GEICO - 811 American Family - 803 Automobile Club of Southern California - 803 Encompass - 800 Industry Average - 800 Allstate - 799 The Hartford - 793 MetLife - 791 St. Paul Travelers - 790 California State Automobile Association - 788 Safeco - 782 Automobile Club Group - 779 Liberty Mutual - 778 Nationwide - 776 21st Century - 774 Farmers - 773 Progressive - 773 Allied - 765 Mercury - 765 GMAC - 752 AIG - 740
*USAA - 913
* USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.